Refund policy

Last updated: July 7, 2026

Returns at a glance

• Items $3,500 and under — returnable within 7 days of delivery for store credit.
• Items over $3,500 — final sale.
• Swimwear — final sale at any price, for hygiene reasons.
• Every order, any price — if it arrives wrong, damaged in transit, materially different from the listing, or with a verified authenticity issue, contact us within 48 hours of delivery and we’ll make it right with a full refund.

Returns for store credit (items $3,500 and under)

If your piece isn’t right, email contact@reemawy.com within 7 days of delivery with your order number to request return authorization. Items must be unworn and unaltered, with all tags, packaging, and listed inclusions.

Once your return is approved, ship the item back with tracking within 5 business days; return shipping is at your cost. After we receive and inspect the piece, we issue store credit for the item price (original shipping excluded). Store credit never expires and can be applied to any piece in the store.

Final sale (items over $3,500)

Our highest-value pieces are individually sourced, one-of-one items, so orders over $3,500 are final sale and are not eligible for return for store credit. Swimwear is final sale at any price for hygiene reasons. They remain fully covered by the 48-hour resolution below.

48-hour resolution (all orders)

Contact us within 48 hours of delivery at contact@reemawy.com if:

• You received the wrong item.
• The item is materially different from the listing.
• The item arrived damaged in transit.
• A verified authenticity issue is identified.

To review your request, we may ask for your order number, clear photos of the item, packaging, shipping label, and the issue reported. Qualifying cases receive a full refund to the original payment method. Requests submitted after 48 hours of delivery may be denied.

Order cancellations

You may cancel your order for a full refund within 1 hour of placing it. After this 1-hour window, your order is being prepared for dispatch and can no longer be cancelled.

Exchanges

Because every piece is one-of-a-kind, we do not offer direct exchanges. For eligible items, a return for store credit lets you choose your next piece instead.

Return approval required

Do not send any item back without written approval from Reemawy. Unauthorized returns may be refused and are not eligible for refund or credit. If a return is approved, the item must be returned in the same condition received — unworn and unaltered, with all Reemawy tags, packaging, and listed inclusions included. Missing inclusions, removed tags, wear, alteration, damage after delivery, or signs of use may result in the return or refund being denied.

Refunds and store credit

Approved 48-hour cases are refunded in full to the original payment method after the returned item is received and inspected. Approved store-credit returns are credited after inspection. For any other legally mandated returns, outbound shipping fees and payment processing fees are non-refundable.

Refused deliveries & customs

Refused deliveries, unclaimed packages, customs refusal, and incorrect shipping information provided by the customer are not eligible for refund.

Authenticity

Reemawy is an independent pre-owned luxury retailer and is not affiliated with, endorsed by, or an authorized reseller of any brand featured on this website. All trademarks belong to their respective owners.